Position: Home Insurance Account Handler

Location: Newark (2 days WFH)

Salary: £25,000 per annum + Bonus

Company Overview:

Our client is a leading provider of comprehensive home insurance solutions, dedicated to offering their clients peace of mind through tailored policies and exceptional customer service. They pride themselves on delivering excellence and a supportive work environment.

Job Summary:

The Home Insurance Account Handler is responsible for managing and servicing a portfolio of home insurance clients. This role involves providing expert advice, processing policy renewals, handling claims, and ensuring customer satisfaction through proactive communication and problem-solving.

Key Responsibilities:

·      Serve as the primary point of contact for home insurance clients, providing prompt and professional service.

·      Develop and maintain strong relationships with clients to understand their insurance needs and preferences.

·      Conduct regular reviews of client policies to ensure adequate coverage and suggest additional products or changes as needed.

·      Handle all aspects of policy administration, including new business quotations, renewals, endorsements, and cancellations.

·      Process policy documents accurately and in a timely manner.

·      Ensure compliance with company policies, procedures, and regulatory requirements.

·      Assist clients with the claims process, providing guidance and support to ensure efficient and fair resolution.

·      Liaise with insurance companies, adjusters, and other third parties to manage claims effectively.

·      Address client inquiries and concerns, providing clear and concise information regarding their policies.

·      Resolve any issues or complaints in a timely and professional manner.

·      Maintain high standards of customer service to enhance client satisfaction and retention.

·      Identify opportunities to upsell or cross-sell additional insurance products to clients.

·      Collaborate with the sales team to support business development activities and achieve sales targets.

 Experience:

·      Minimum of 2 years of experience in a similar role within the insurance industry.

·      Proven track record of managing a portfolio of clients and delivering exceptional customer service.

 Skills:

·      Strong knowledge of home insurance products and services.

·      Excellent communication and interpersonal skills.

·      High attention to detail and strong organisational skills.

·      Ability to work independently and as part of a team.

·      Proficiency in using insurance software and MS Office Suite.

Benefits:

·      Competitive salary and performance-based bonuses.

·      Opportunities for professional development and career advancement.

·      Supportive and collaborative work environment.

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