Role: Account Manager (Internal) – MRO Experience Preferred

Salary: £35,000-£50,000 per annum (depending on experience) plus benefits and annual bonus

Location: Birmingham

Full time, on-site

What’s In It For You:

Join a dynamic, expanding company and become an MRO expert shaping your sales career. Enjoy competitive compensation, growth opportunities, and a supportive team environment.

About Our Client:

Join a rapidly expanding company leading the way in specialist industrial parts for component manufacturing businesses. Their dedication to quality, innovation, and customer satisfaction has fueled record year-on-year revenue growth. They boast a positive company culture with extremely low staff turnover (this is a newly created role).

Job Purpose:

Proactively manage a portfolio of existing customer accounts, focusing on exceptional relationship building, maximizing sales opportunities, and ensuring unparalleled customer satisfaction.

Main Responsibilities:

• Relationship Management: Cultivate and strengthen relationships with existing clients, becoming their trusted advisor for their MRO (Maintenance, Repair, Operations) needs.
• Order Management: Seamlessly process sales orders, expediting fulfillment, and proactively addressing any order-related concerns.
• Sales Growth: Identify upselling and cross-selling opportunities within existing accounts to increase revenue.
• Technical Expertise: Develop in-depth knowledge of MRO products and applications to provide consultative support to clients.
• Customer Communication: Serve as the primary point of contact for clients, promptly addressing inquiries and resolving issues via telephone and email.
• Market Awareness: Stay informed about industry trends and competitor offerings to provide strategic recommendations to accounts.
• Collaboration: Work closely with internal teams (sales, procurement, technical support) to ensure a seamless customer experience.
• CRM Management: Maintain accurate and up-to-date client information within the CRM system.

Qualifications and Skills:

• MRO Experience: Previous experience working with MRO products or in an MRO-related environment is strongly preferred.
• Account Management Background: A proven track record of success in account management or a similar customer-facing role.
• Relationship Building: Exceptional interpersonal skills with the ability to establish rapport and foster long-term client partnerships.
• Proactive and Sales-Driven: Natural inclination to identify new opportunities and drive revenue growth within existing accounts.
• Excellent Communication: Strong verbal and written communication skills.
• Problem-Solving Mindset: Ability to think critically and resolve customer challenges effectively.
• Attention to Detail: Meticulous in order processing and account management.
• Computer Proficiency: Proficient in CRM systems and Microsoft Office Suite.

Benefits:

• Competitive salary of £35,000-£50,000 per annum (depending on experience) + benefits package.
• Annual bonus based on company performance.
• Opportunity to contribute to a successful and rapidly growing organisation.
• Ongoing training and career development opportunities.

If you are a highly motivated individual with previous MRO experience and a passion for delivering outstanding customer service, we would love to hear from you.

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