Role: Sales Advisor

Salary: £30-£40,000 per annum (depending on experience) plus benefits and annual bonus

Location: Birmingham

Full time, on site.

Sector: B2B industrial component sales into the manufacturing sector

Join a Thriving Team and Shape Customer Success in Birmingham!

Are you passionate about building relationships and helping customers find the perfect solutions? Do you have a knack for clear communication and problem-solving? If so, we’d love for you to join our client, a rapidly growing leader in the industrial products industry, as a Sales Advisor in Birmingham!

About Our Client:

Our client is a dynamic and dedicated provider of essential industrial products like fasteners and MRO (maintenance, repair, and overhaul) services to manufacturing businesses across the UK. They’re renowned for their exceptional service, high-quality products, and innovative approach, consistently fuelling their impressive growth. Their commitment to customer satisfaction and positive company culture (with low staff turnover – this is a brand-new role!) makes them a fantastic place to build your career.

The Role:

As a Sales Advisor, you’ll be the trusted voice for our client’s valued customers, guiding them through their needs and exceeding expectations. You’ll become the master of their industrial journey, from answering questions and offering technical support to introducing new products and ensuring on-time deliveries. We’re looking for someone who thrives on making a difference and takes pride in delivering exceptional customer service.

Key Responsibilities:

• Become the go-to person for our client’s customers, offering insightful advice and ensuring smooth communication.
• Convert inquiries into orders with your friendly and persuasive approach.
• Master the art of multi-channel communication, connecting with customers across the UK and beyond.
• Provide accurate and helpful technical support via phone and email.
• Process orders efficiently and accurately, keeping track of everything from quotes to dispatch.
• Handle customer queries with a smile and a proactive problem-solving mindset.
• Update customers on order status transparently, always prioritizing their satisfaction.
• Maintain accurate stock levels and set up new part numbers with meticulous attention to detail.
• Act as a bridge between customers and our client’s internal teams, fostering seamless collaboration.
• Input and manage orders with flawless accuracy, guaranteeing smooth processing.
• Source parts creatively and solve customer challenges with resourcefulness.

What You Bring:

• Previous experience in sales administration, coordination, or a similar role is a plus.
• Excellent communication skills to connect with customers and colleagues both verbally and in writing.
• Strong organizational and time-management abilities to juggle tasks and prioritize effectively.
• A keen eye for detail and accuracy when handling data and orders.
• Proficiency in CRM systems and Microsoft Office Suite.
• A proactive and customer-centric attitude with a natural talent for building rapport.
• Technical knowledge or experience in the industrial parts or MRO industry is a bonus (but not essential!).

What Our Client Offers:

• A competitive salary of £30,000-£40,000 per year based on experience.
• A comprehensive benefits package to support your well-being.
• An annual bonus that reflects your contribution to our client’s success.
• The chance to work for a dynamic and growing company with a positive culture.
• Ongoing training and development opportunities to fuel your career aspirations.

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